TFG Legal Plan Gold Membership Guide
Congratulations on your TFG Legal Plan Gold membership! Now you can get a better understanding of and appreciation for your legal rights and rely on LIPCO to help you enforce those rights.
This membership guide contains the terms and conditions of your membership. If you do not understand any of the sections, please phone 0861 534 367 or email TFGLegalPlan@tfg.co.za.
2. IMPORTANT DEFINITIONS
These definitions will apply to this membership guide:
Membership will be your (the “main member”), the TFG customer who signed up for this Product as well as your legal/traditional spouse (only one spouse can be a member of this Product) PLUS any number of dependent children (i.e. unmarried and unemployed) who are younger than 25 (twenty-five), who are permanently resident and domiciled in South Africa and who are not fugitives from justice.
KINDLY NOTE: You, the TFG customer, will be the main member, and your spouse and children as dependants.
2.2 FOSCHINI or TFG:
This Product is brought to you by Foschini Retail Group (Pty) Ltd (1988/007302/07), who is also the administrator of the Legal Insurance Benefit. Foschini Retail Group (Pty) Ltd (1988/007302/07) is an authorised financial services provider with FSP number 32719.
LIPCO Group (Pty) Ltd (2001/014508/07) is an authorised financial services provider with FSP number 7508 and has been appointed by Guardrisk as underwriting manager for this product. LIPCO is also contracted by TFG to manage and coordinate all legal and mediation services referred to in this membership guide.
Guardrisk Insurance Company Limited (1992/001639/06) underwrites the Legal Insurance Benefit. Guardrisk Insurance Company Limited (1992/001639/06) is an authorised financial services provider with FSP number 75.
2.5 COMMENCEMENT DATE:
The commencement date of this Product is the date of the main member’s acceptance of the TFG Legal Plan Gold, if the main member takes up this Product over the telephone, or the date on which the main member signs the credit agreement and accepts the TFG store card terms and conditions for his/her TFG account (if the main member takes up this Product when he/she applies for an account with TFG). When the main member gets married, his/her spouse will have a different commencement date (see 2.1 above).
2.6 CAUSE OF ACTION:
The date of the cause of action will be the date of the first event that led to the member needing legal assistance. This will also include alleged events (e.g. alleged assault).
2.7 PRE-EXISTING MATTER/S
This means a legal matter or dispute that originated before the Commencement Date, i.e. where the member knew or should have known about the legal matter on the Commencement Date and/or where the legal matter relates to an event or alleged event that took place or started before the Commencement Date. Any legal matter where the event or alleged event already started before the Commencement Date (or before the expiry of any applicable waiting period) will be considered a Pre-existing Matter.
3.1 LEGAL SERVICE BENEFITS
3.1.1 THE LEGAL EMERGENCY BENEFIT
The Legal Emergency Benefit entitles the member to 24 hour telephonic legal advice on any legal emergency that requires immediate legal assistance (e.g. a bail application over a weekend). This benefit entitles the member to immediate advice if the member phones the emergency numbers shown on the membership card. These telephone lines are however reserved for legal emergencies only and if, in LIPCO’s discretion, the matter is not of an urgent nature and can be resolved during normal office hours, the member will be required to phone back at another time in order to be assisted under the Basic Benefit.
Services under the Legal Emergency Benefit will be available 24 hours a day from Mondays to Sundays (including all public holidays).
3.1.2 THE BASIC BENEFIT:
The Basic Benefit entitles the member to telephonic legal advice on private legal matters , even if the date of the cause of action was before the commencement date ie: this benefit can be used for Pre-existing Matters. Assistance under the Basic Benefit is limited to telephonic advice only.
Services under the Basic Benefit will be available between 08h00 and 16h30 from Mondays to Fridays.
3.1.3 THE MEDIATION BENEFIT:
The Mediation Benefit entitles the member to an unlimited amount of telephonic mediations on any matter mentioned in clause 7, where the date of the cause of action is after the commencement date ie: this benefit cannot be used for Pre-existing Matters.
LIPCO does its best to solve any problem under the Mediation Benefit by way of opening files on behalf of the member, sending letters/faxes to the person/party that the member has a legal dispute with, making telephone calls and sending emails. The member is NOT only telephonically advised, but LIPCO’s mediators will take all reasonable steps (subject to the limits of this Product) on behalf of the member to settle the matter with the third party (e.g. a bank, insurer, neighbour, employer, attorney, creditor, police officer etc.). LIPCO will assist the member with legal problems up to the point where litigation is inevitable or where formal mediation proceedings, as provided for in the statutory Court Rules, start. The decision as to whether litigation is inevitable or whether formal mediation proceedings are required will be in the sole discretion of LIPCO, TFG and / or Guardrisk.
Services under the Mediation Benefit will be available between 08h00 and 16h30 from Mondays to Fridays.
3.2 THE LEGAL INSURANCE BENEFIT:
The Legal Insurance Benefit entitles the member to legal assistance with litigious matters for criminal or civil action instituted by and/or against the member, where the date of the cause of action is after the end of a 2 (two) month waiting period (calculated from the commencement date) – this benefit cannot be used for Pre-existing Matters. Subject to the exclusions (see clause 11), the member will only be covered for litigation in matters specified in clause 8.
3.2.1 BAIL COVER BENEFIT:
The Bail Cover Benefit entitles the member to payment of bail to the court of up to R2 000 per membership per year (only if the bail application was also covered by this Product) and provided that bail is set at an amount not exceeding R2 000 (i.e no pro rata bail will be paid where the total amount set exceeds R2 000).
4. EXTENT OF LIPCO’S SERVICES
LIPCO will, subject to the terms and conditions of this Product, including but not limited to payment of the amount to TFG, provide legal advice, mediation, and litigation assistance to the member.
5. HOW TO USE THE BENEFITS
If the member has a legal problem, the matter must be reported to LIPCO as soon as the member first becomes aware of it. If a matter is not reported to LIPCO within 30 (thirty) days of the member first becoming aware of it, LIPCO will have the discretion to reject any assistance under this Product.
A member can phone LIPCO on 0861 534 367, or SMS the main member’s TFG account number and ‘TFG Legal’ to 30838, or email LIPCO at TFGlegal@lipco.co.za to use the benefits and LIPCO will contact the member within 24 hours. If a member wants to use the Legal Emergency Benefit or the Bail Cover Benefit, the member can phone LIPCO on 082 568 2676.
The member must use the contact details on the membership card to report a new case and always have the main member’s TFG account number available when interacting with LIPCO.
LIPCO, Guardrisk and TFG (including TFG’s holding company and all its holding company’s subsidiaries within the meaning of the Companies Act 2008) will not be responsible for any legal fees directly or indirectly incurred by the member outside of the limits and scope of this Product, as contained in this membership guide.
LIPCO will take the initial instruction from and discuss the problem with the member. If further information or documents are required, the responsibility will be on the member to provide the information or documents to LIPCO when LIPCO asks for it.
The member must contact LIPCO regularly for feedback on his/her case. LIPCO will only contact the member if more information is needed or if relevant feedback needs to be communicated to the member.
If the matter is a general problem, LIPCO will initially, subject to any limitations set by any South African statute or other instance which is applicable to LIPCO, attempt to solve the problem under the Mediation Benefit by telephone, written correspondence or whatever other steps are deemed necessary in the exclusive discretion of LIPCO and at no additional costs to the member.
If the member’s problem cannot be solved through the method mentioned above (i.e. under the Basic Benefit or the Mediation Benefit) and the member needs further representation, LIPCO will, subject to the terms and conditions of this Product, arrange for a qualified legal practitioner to represent the member under the Legal Insurance Benefit. Should the member not qualify for assistance under the Legal Insurance Benefit, he/she will be given the option of being referred at his/her own cost to one of LIPCO’s panel attorneys at pre-arranged reduced rates.
6. WAITING PERIOD
6.1 LEGAL EMERGENCY BENEFIT:
This benefit starts on the commencement date and no waiting period applies.
6.2 BASIC BENEFIT:
This benefit starts on the commencement date and no waiting period applies.
6.3 MEDIATION BENEFIT:
The Mediation Benefit starts on the commencement date and no waiting period applies, but LIPCO will only enter into mediation under this benefit if the date of the cause of action is after the commencement date.
6.4 LEGAL INSURANCE BENEFIT (INCLUDING THE BAIL COVER BENEFIT):
The Legal Insurance Benefit (including the Bail Cover Benefit) starts after the end of a 2 (two) month waiting period, calculated from the commencement date, provided that the terms and conditions of this Product do not limit or exclude cover. If this Product is suspended and reinstated (see clause 9.6 for when this can happen), a waiting period equal to the unexpired portion of the waiting period will apply when this Product reinstates.
7. MATTERS INCLUDED UNDER THE MEDIATION BENEFIT
Subject to the terms and conditions of this Product, the following matters will be included under the Mediation Benefit:
7.1 Assistance with written representations and settlement negotiations in both criminal as well as labour matters. This includes telephonic mediation and negotiation with the relevant authorities (e.g. an investigating officer to release the member on bail/warning when arrested);
7.2 Mediation in civil matters where the member wants to institute a claim or defend an action against him/her (based on contract or delict);
7.3 Mediation in family related matters, e.g. maintenance and divorce settlements;
7.4 Assistance with the following agreements for the member in his/her personal capacity (i.e. not business related) will also be covered under the Mediation Benefit:
7.4.1 Contracts of sale for movable as well as immovable property where the property is situated within the borders of the Republic of South Africa;
7.4.2 Employment contracts for domestic workers;
7.4.3 Settlement agreements relating to a mediation matter handled on behalf of the member under this Product;
7.4.4 Acknowledgments of debt;
7.4.5 Rental agreements;
7.4.6 Standard wills (i.e. member to provide executor, establishment of a trust not required).
7.5 Kindly Note: assistance under this Mediation Benefit includes informal mediation via correspondence only and excludes formal mediation services as contemplated in the Court Rules as this will be covered under the Legal Insurance Benefit (see 8.7).
8. MATTERS INCLUDED UNDER THE LEGAL INSURANCE BENEFIT
8.1 Representation in civil actions instituted by or against the member in any South African court;
8.2. Representation in bail applications;
8.3 Representation in criminal matters instituted against the member in any South African Court;
8.4 Representation in unopposed (undefended) divorce matters. I.e. where a settlement was signed by both parties before/after receiving summons and neither party entered a notice to defend the matter;
8.5 Representation in maintenance matters relating to the main member’s minor children where the other party to the dispute is represented by a legal practitioner;Registration of an antenuptial agreement (marriage agreement) for the main member;
8.6 Representation at a formal mediation where such mediation is facilitated by The Department of Justice and Constitutional Development and conducted in accordance with the relevant Court Rules, provided that reasonable prospects of success as contemplated in clause 11.3 exist (i.e. the member stands a chance to win the case if it goes to trial). Legal expense cover under these circumstances will include the member’s contribution towards the mediator’s fees, as well as the member’s representative’s fees, subject to the limits of this Product.
8.7 Payment of bail, limited to the amount of R2 000 per membership per year. The Bail Cover Benefit will only be paid out if the bail application was also covered by this Product and provided that the total bail amount set does not exceed R2 000.
8.8 Application for the rescission of a Magistrate’s Court judgement, provided the following criteria are met:8.9.1 - the judgement was granted after expiry of the 2 (two) month waiting period; and- the member informs LIPCO of the judgement within 10 (ten) days of the member first becoming aware of it; andORApplications for rescission of judgement under 8.9.2 above will be limited to 2 (two) applications per member per year, subject thereto that the provisions of this Product do not limit or exclude cover.
8.9. If the rescission of judgement application under this benefit is successful, any claim against this Policy to defend the summons which gave rise the rescinded judgement, will be subject to separate assessment under the terms and conditions of this Policy.
8.9.1 - the judgement was granted after expiry of the 2 (two) month waiting period; and
- the member can prove a bona fide (true) defence to the summons which led to the granting of the judgement. The decision as to whether the member can prove a bona fide defence will rest solely in the discretion of LIPCO, the Foschini Group and / or Guardrisk; and
- the member informs LIPCO of the judgement within 10 (ten) days of the member first becoming aware of it; and
- the member meets all the requirements of the Magistrate’s Court rules relating to rescission applications,
8.9.2 the member against whom a default judgement was granted can prove that he / she has paid the judgement debt in full and / or obtained the judgement creditor’s consent to the rescission of the judgement, provided that the judgement was granted after expiry of the 2 (two) month waiting period and the member meets all the requirements of the Magistrate’s Court rules relating to rescission applications.
Applications for rescission of judgement under 8.9.2 above will be limited to 2 (two) applications per member per year, subject thereto that the provisions of this Product do not limit or exclude cover.
If the rescission of judgement application under this benefit is successful, any claim against this Policy to defend the summons which gave rise the rescinded judgement, will be subject to separate assessment under the terms and conditions of this Policy.
KINDLY NOTE: any matter not specifically mentioned in this clause shall not be covered under the Legal Insurance Benefit. All litigation matters mentioned in this clause will be subject to the provisions of Clause 11 below, as well as a full merits assessment before the member will be entitled to assistance under the Legal Insurance Benefit. The maximum cover under the Legal Insurance Benefit is limited to R54 000 (fifty four thousand rand) per membership per year. For clarity, this means that the R54 000 (fifty four thousand rand) maximum cover is for all members insured under this Product combined. The Bail Cover Benefit of R2 000 (two thousand rand) per membership per year (for all members insured under this Product combined) is included in the Legal Insurance Benefit of R54 000 per membership per year.
9. GENERAL CONDITIONS APPLICABLE TO ALL BENEFITS
9.2 The member must comply with the terms and conditions of this Product, insofar as they relate to any obligation or compliance of the member and the truth of the details and statements supplied, shall be conditions precedent to any advice and assistance rendered by LIPCO. The member may be expected to sign an indemnity form if so required and deemed necessary in the exclusive discretion of LIPCO, in terms of which the member will undertake to repay any amounts already paid by Guardrisk on behalf of the member.
9.3 If a matter likely to give rise to litigation, the member must notify LIPCO as soon as he/she first realises that the matter is a legal problem that might lead to litigation and the member must assist any LIPCO mediator with arrangements and all reasonable consultations that LIPCO requires from the member.
9.4 The member will produce for inspection all books, statements, documents and/or records and give all information and explanations which are deemed reasonable and necessary by LIPCO, to assist the member under the Basic and/or Mediation Benefit and/or to determine the prospects of success of litigation.
9.5 Either the main member or TFG may cancel this Product, by giving 31 (thirty one) days written notice at any time.
9.6 The following rules apply when the amount payable for the Product is debited and collected from the main member’s TFG account:
9.6.1 The main member authorises TFG to debit and collect the monthly amount due for the Product from his/her TFG account until this Product ends. The amount payable for the Product includes the premium for the Legal Insurance Benefit as well as LIPCO’s cost for the services, and is the monthly amount specified in the main member’s TFG account statement. TFG will pay the premium to Guardrisk on the main member’s behalf each month and will pay LIPCO on the main members’ behalf each month, for LIPCO’s services in terms of this membership guide. TFG will recover the premium which it pays to Guardrisk each month and the amount it pays to LIPCO each month from the main member by debiting an amount equal to the amount payable for the Product paid on the main member’s behalf from the main member’s TFG account every month. This debit will show on the main member’s TFG account statement each month.
The terms and conditions for TFG’s account will apply together with the terms and conditions of this Product as set out in this document. The billing of the amount equal to the payment for the Product will attract interest when the main member’s TFG account payment plan attracts interest, at the same rate applicable to the TFG account’s payment plan, and TFG will keep that interest.
9.6.2 The benefits of this Product will be suspended (the main member will not be billed for an amount equal to the amount payable for the Product and the members will not have access to the benefits, except the Legal Emergency Benefit as per 9.6.3 below) if:
188.8.131.52 The main member has not paid the monthly amount required by TFG on his/her TFG account for 2 (two) consecutive months. The main member may contact TFG’s customer services on 0860 834 834 if he/she would like to know what this amount is. TFG will notify the main member in writing when he/she has not paid this amount;
184.108.40.206 The main member is under debt review as provided for in the National Credit Act 34 of 2005;
220.127.116.11 The main member is under administration as provided for in the Magistrates’ Courts Act 32 of 1944;
18.104.22.168 The main member becomes insolvent as provided for in the Insolvency Act 24 of 1936;
22.214.171.124 The main member reaches his/her credit limit, which is the maximum approved amount of credit in terms of the main member’s TFG account.
As soon as any of the circumstances listed above at 126.96.36.199 to 188.8.131.52 come to an end or no longer apply, this Product will reinstate automatically.
9.6.3 If the Product is suspended, the member will only receive services under the Legal Emergency Benefit and no other benefits under this Product.
9.6.4 Any request for cover under the Legal Insurance Benefit will be repudiated if the main member’s TFG account is in arrears at the time of such request or was in arrears on the date of the cause of action. Such claims will remain repudiated until this Product ends. The period of cover is each period of 1 (one) month for which a payment is billed to the TFG account. Membership is therefore renewed on a month-to-month basis.
9.6.5 The amount for the Product will be billed even if the main member’s TFG account has a zero balance or a credit (positive) balance.
9.7 If the amount payable for the Product is paid by a debit order, the following is applicable:
9.7.1 The main member authorises and requests TFG, or its authorised representative, to debit the personal bank account provided to TFG in respect of the amount required for the Product (which includes the premium for the Legal Insurance Benefit), until this Product ends.
9.7.2 The main member will be responsible for the payment of any bank charges associated with the monthly debit order.
9.7.3 Legal advice and assistance according to the benefit structure, except the Legal Emergency Benefit (see 9.7.4 below), will be available to the member if the amount payable for the Product has been paid and is up to date and not in arrears.
9.7.4 If the amount payable for the Product is in arrears, but the Product has not ended, the member will only receive services under the Legal Emergency Benefit and no other benefits under this Product.
9.7.5 Any request for cover under the Legal Insurance Benefit will be repudiated if the amount payable for the Product is in arrears at the time of such request or was in arrears on the date of the cause of action Such claims will remain repudiated until this Product ends. The period of insurance is each period of 1 (one) month for which a payment was received. Membership is therefore renewed on a month-to-month basis upon receipt of the payment for that specific month.
9.8 Any concession of a litigation matter will not bind Guardrisk, LIPCO or TFG and no variation of this Product shall be in force or effect unless reduced to writing and approved by LIPCO. No indulgence, leniency or extension of time which TFG, LIPCO or Guardrisk may grant or show to a member, shall in any way prejudice TFG, LIPCO or Guardrisk, or preclude TFG, LIPCO or Guardrisk, from exercising any of their rights in the future.
9.9 If a member has other insurance covering the cause of action, the member must claim such damages from such insurance or first exhaust all remedies in terms of his/her insurance before claiming against this Product in terms of the Legal Insurance Benefit.
9.10 The fees of an expert witness, security for execution procedures, expert reports as well as any cost order awarded against the member, will be for the member’s own account (the member must pay for these costs him/herself).
9.11 If a member approaches LIPCO with a litigious matter, of which the facts are basically similar to a previous case reported by such member, LIPCO may, in its sole discretion, repudiate such claim in the following circumstances:
9.12 The benefits in terms of this Product are exclusively for the member in his/her private and personal capacity and cannot be used for the purpose of his/her business, prospective business/commercial transaction or otherwise.
9.13 Should a member change his/her membership package to an alternate package at any stage of his/her existing membership, the waiting periods for such alternate product will be applicable to membership regarding any of the additional membership benefits. These additional benefits will not have any retrospective force (i.e. they may not be used to attempt to cover litigious matters that are not covered in terms of this Product before the commencement date of such alternate membership).
9.14 LIPCO shall not be liable for any advice given or representations handled by any of the legal practitioners contracted by LIPCO to render services under the Legal Insurance Benefit, as they are registered advocates/attorneys. The member indemnifies LIPCO, Guardrisk and TFG (including TFG’s holding company and all its holding company’s subsidiaries within the meaning of the Companies Act 2008) against any claims resulting from advice given or acts performed by any of the legal practitioners contracted by LIPCO to advise or represent members.
9.15 A member is not entitled to settle a litigious matter without LIPCO’s approval, unless such settlement includes the right of recovery of legal expenses already paid in terms of this Product up to the date of settlement. Any settlement amount will first be used to refund all litigation expenses already paid by LIPCO in terms of this Product, before the balance is paid to the member.
9.16 Cover under this Product will end:
9.16.1 Automatically, on the day that the main member’s TFG account is terminated (if the amount payable for the Product is debited and collected from the main member’s TFG account); or
9.16.2 If the amount payable for the Product is paid by a debit order: from the second month of the currency of this Product, the payment is not paid on the date that it was due to be paid as a result of the main member stopping the debit order payment, the main member will have 15 (fifteen) days to make payment, failing which the Product will end at midnight on the date that the payment was due to be paid. From the second month of the currency of this Product, if the payment is not paid for any other reason than having been stopped by the main member, TFG, or its authorised representative, will re-debit the payment in the following month, which means the payment will be billed twice, and should the outstanding payment not be paid when it is re-debited, the Product will be cancelled from the date the first unpaid payment was due to be paid. If the missed payment, either stopped by the main member or not paid for any other reason, is the first payment due under this Product, the Product will be cancelled from the commencement date; or
9.16.3 If TFG ceases to participate in the Product; or
9.16.4 If the Product is terminated in writing, whichever of the aforementioned events happens first.
9.17 This Product does not cover nor make provision for assistance in disputes with LIPCO, Guardrisk or TFG, or any claim against LIPCO, Guardrisk or TFG. If the member is an employee of TFG, LIPCO will refer the member to the internal dispute resolution avenues of TFG. TFG will, for purposes of this clause, include Foschini Retail Group (Pty) Ltd, its holding company and all of its holding company’s subsidiaries within the meaning of the Companies Act 2008.
10. MATTERS ARE ONLY COVERED UNDER THE LEGAL INSURANCE BENEFIT, IF:
10.1 The date of the cause of action was after the waiting period;
10.2 The main member’s TFG account is not suspended as per 184.108.40.206 (if the payment is to be debited and collected from the main member’s TFG account);
10.3 The amount payable for the membership has been paid (if the payment is to be debited and collected from the main member’s personal bank account by debit order);;
10.4 A successful merit assessment has taken place (i.e. prospects of success relevant);
10.5 Representation is within the borders of the Republic of South Africa;
10.6 The matter is not specifically excluded under clause 11.
The following matters will be excluded under the Legal Insurance Benefit. If no informal mediation/advice/assistance is possible, the matter will also be excluded under the Mediation Benefit:
11.1 Where representation is required outside the borders of the Republic of South Africa or where any party to a dispute resides or is domiciled outside the borders of the Republic of South Africa;
11.2 Litigation, where the legal matter which is the subject of the litigation is a Pre-existing Matter;
11.3 Where reasonable prospects of success do not exist. All litigation claims are considered, bearing in mind the prospects of success. This means that if, in LIPCO’s Merits Committee’s discretion, a member provided insufficient information to convince the Merits Committee that the member will win the case, the claim will be repudiated. Also refer to clause 9.4 where it is clearly stated that it is the member’s responsibility to provide LIPCO with all relevant information to determine the prospects of success. Obtaining the relevant information (e.g. statements, contracts, reports, contents of a docket etc.) remains the member’s responsibility and the cost thereof shall not be covered by this Product. Should it, at any time, become apparent that the member provided LIPCO with false information/statements, LIPCO may, in its sole discretion, claim back any amounts already paid and cancel membership. LIPCO may also require an indemnity document to be signed in cases where the merits of a specific case are in doubt;
11.4 A dispute between the member and LIPCO or between the member and TFG (including TFG’s holding company and all its holding company’s subsidiaries within the meaning of the Companies Act 2008), and/or any agent/employee/consultant instructed by LIPCO to act on the member’s behalf, including a dispute as to the merits and/or the quantum of a claim;
11.5 Acts performed by the member in the course of the member’s existing or prospective business or commercial transactions related to such business;
11.6 Any cession, assignment or delegation, the result and/or purpose of which is to bring any matter within the ambit of this Product;
11.7 Political activities by the member in any government, local and/or tribunal authority;
11.8 Matters relating to negligence or acts performed by the member or the member’s dependants whilst under the influence of alcohol and/or any type of drug (i.e. drunk driving and driving while under the influence of alcohol or drugs, etc);
11.9 Acts performed by the member amounting to gross negligence and/or malice where the member intentionally disregarded the law, realising the possible consequences of his/her actions at the time of the incident. LIPCO will also not cover a member for a guilty plea under these circumstances, unless the member can provide a reasonable explanation for his/her actions that will convince LIPCO that he/she acted reasonably under the circumstances. If the member fails to provide such explanation which, in LIPCO’s sole discretion, could eliminate the presumption of malice and intent, the matter may be excluded. This will also be the case where a member is continuously charged with the same or similar offence within a 12 (twelve) month period without providing a valid defence for his/her actions;
11.10 Civil commotion, labour disturbances, riots, public disorder, unlawful strikes, lock-out and civil disobedience;
11.11 War, invasion, acts of foreign enemies, hostilities or warlike operations, mutiny arising;
11.12 Matters that fall within the jurisdiction of any community court where members of the public appear without legal representation, such as the Small Claims Court;
11.13. Any matter (other than those mentioned in clauses 8.4 - 8.6), arising out of a family relationship or any affectionate relationship (e.g. opposed divorce matters, custody, maintenance, adoption, domestic violence, motion applications or any claims amongst spouses, lovers, ex-spouses or ex-lovers);
11.14 Any self motivated or business related application or registrations (e.g. licenses, patents, copyright, etc.);
11.15 Any formal application, whether of a civil, family, criminal or labour nature where such application arises from the member’s own motivation (e.g. interdict, sequestration, rehabilitation, promotion, Rule 43 application in divorce proceedings etc.) and the main objective of such application is to put the member in a better financial and/or reputable position;
11.16 Winding up of estates and matters regarding the establishment of a trust;
11.17 A civil claim based only on an oral agreement and the member can provide no written and signed proof of the terms and conditions of such an agreement;
11.18 Any claims for non-pecuniary losses (e.g. malicious prosecution, wrongful arrest, pain & suffering and defamation matters);
11.19 Constitutional Court and Labour Court representations;
11.20 Where it is possible for the member to claim damages through any other form of insurance;
11.21 Any tax related advice or assistance;
11.22 Where the member fails to report or notify LIPCO of any matter likely to give rise to litigation within 30 (thirty) days of the occurrence of such event (the onus of proof that such matter was indeed reported to LIPCO, is on the member);
11.23 The collection of debt on behalf of a member, where the first warrant of execution has been issued and was unsuccessful. The member will be responsible for further costs regarding the execution process;
11.24 Payment of cost orders awarded against a member in any legal proceedings;
11.25 Loss or damage to member’s vehicle in instances where the terms and conditions of his/her finance agreement required the member to properly insure the vehicle, but he/she failed to comply;
11.26 Motoring matters (civil and criminal related) where:
If the member disputes Guardrisk’s repudiation of her/his claim under the Legal Insurance Benefit, the member has 90 (ninety) days from the date of receipt of the repudiation letter to appeal this decision in writing to Guardrisk. If the member makes a representation within the 90-day period, Guardrisk has to notify the member within 45 days of receiving the representation of its final decision after reviewing the representation. If the appeal is not successful or the dispute is not resolved at the end of this 90 (ninety) day period, then the member has an additional 6 (six) months to institute legal action against Guardrisk by serving summons on it, failing which Guardrisk is no longer liable in respect of the claim.
13.4 The member accepts and expressly consents that his/her Personal Information collected by TFG and/or LIPCO and/or Guardrisk may be used for the following reasons:
13.8 The member understands that if TFG/LIPCO/Guardrisk has utilised his/her Personal Information contrary to the Applicable Laws, he/she has the right to lodge a complaint with Guardrisk or with the Information Regulator once established.
13.9 If the main member has chosen to take up cover for his/her spouse and/or child/children, the main member confirms that he/she has alerted his/her spouse and/or child/children to this clause 13 and obtained the spouse’s and or the child/childrens’ consent to provide TFG, LIPCO and Guardrisk with the spouse’s and/or child/childrens’ Personal Information, subject to the provisions of this clause 13. The main member indemnifies TFG, LIPCO and Guardrisk from any claims resulting from the sharing of the spouse’s and/or the child/childrens’ Personal Information without the spouse’s and/or childrens’ consent.
TFG has created a superior solution – encompassing products, processing and service – tailored to each of our customers’ requirements. TFG will, at all times, deliver a superior customer experience, simplifying and improving our customers’ lives. Foschini will achieve this through a motivated team of skilled people, absolute fairness in our treatment of our customers and partners and complying with the principles and outcomes of Treating Customers Fairly. These are:
DISCLOSURE NOTICE - SHORT TERM INSURANCE
IMPORTANT - PLEASE READ CAREFULLY
Further information in compliance with the Financial Advisory and Intermediary Services Act.
As a short-term insurance policyholder, or prospective policyholder, you have the right to the following information:
1. Your Intermediary
Name: Foschini Retail Group (Pty) Ltd, “Foschini” (FSP No. 32719)
Physical address: 340 Voortrekker Road, Parow East, 7500
Postal address: P O Box 6020, Parow East, 7501
Telephone: 0860 834 834 | Fax: 021 937 5284
Email address: firstname.lastname@example.org
Website: www.tfg.co.za and/or www.tfginsurance.co.za
Company Registration Number: 1988/007302/07
Foschini Retail Group (Pty) Ltd is an authorised financial services provider (FSP 32719) and registered credit provider (NCRPC 36)
External Compliance Officer: Nadia Verappen, telephone 087 897 6970
VAT registration number: 4210187250
Foschini has Professional Indemnity insurance cover.
For a copy of Foschini’s Complaints Resolution policy, please visit our website, contact Customer Services on 0860 834 834 or email us at email@example.com. Complaints can be made by contacting customer services at 0860 834 834 or email: CustomerServices@tfg.co.za.
In the event of general queries or for a copy of Foschini’s Conflicts of Interest Policy, please call Customer Services on 0860 834 834.
Foschini Retail Group (Pty) Ltd, is a company incorporated in terms of South African company law. Foschini provides services as an intermediary in terms of the Short Term Insurance Act and Financial Advisory and Intermediary Services Act, entering into short-term insurance policies. An intermediary is an entity (for example, a company or close corporation) through which an insurance contract is effected. Foschini has an intermediary agreement with Guardrisk Insurance Company Limited, a cell captive insurer. Foschini has the necessary permission to act for Guardrisk. Foschini pays the premiums to Guardrisk on the member’s behalf. A cell captive is a special purpose insurance company which allows a third party to sell branded insurance to its own client base.
2. Professional Indemnity Insurance
Professional Indemnity Insurance is in force.
3. Details of Commission & Fees
Foschini receives no commission on the R3.00 premium (the premium amount will be reviewed once every calendar year in accordance with the TFG Legal Plan Gold Membership Guide, however the main member will be notified if this amount increases).
4. Claims notification procedures
To claim, please contact the Legal Helpline as indicated in your Foschini Group Legal Plan Gold Membership Guide. Please contact Foschini’s Insurance Claims Department for a copy of Foschini’s Claims Process. The telephone sharecall number is 0860 000 388 and the email address is firstname.lastname@example.org.
5. About your Insurer
Guardrisk is an Authorised Financial Services Provider in terms of the Financial Advisory and Intermediary Services Act (FSP No. 75)
VAT registration number: 4250138072
Physical Address: The Marc, Tower 2, 129 Rivonia Road, Sandton, 2196
Postal Address: P O Box 786015, Sandton, 2146
Telephone Number: 011 669 1000
Fax Number: 011 669 1931
Compliance Officer: 011 669 1104
Claims disputes: email@example.com
In terms of the FSP license, Guardrisk Insurance Company Limited is authorised to give advice and render financial services for products under:
Short-term Insurance: Personal Lines
Short-term Insurance: Commercial Lines
Short-term Insurance: Personal Lines A1
Guardrisk has Professional Indemnity Cover and Fidelity Guarantee Cover in place.
Your Intermediary and/or Underwriting Manager noted above should always be your first point of contact if you have a query or complaint. Guardrisk is a Cell captive insurance company, we partner with other financial service providers to provide our customers with different insurance and risk solutions to suit their specific needs.
If you are dissatisfied with the feedback received from your Intermediary and/or your underwriting manager, or your complaint remains unresolved, feel free to contact the Guardrisk Complaints Department:
Telephone: 0860 333 361
Guardrisk Compliance Details
Fax Number: +27-11-675-3826
Guardrisk Insurance Company Limited has a conflict of interest management policy in place and is available to clients on the website: www.guardrisk.co.za
6. About your Underwriting Manager
Name: LIPCO Group (Pty) Ltd, “LIPCO” (FSP No. 43170)
Physical Address: 74432 Oxbow Street, Estuaries, Century City, 7441
Telephone: + 27 (21) 522 6400
Fax: 086 582 7030
LIPCO has Fidelity Guarantee insurance cover and Professional Indemnity insurance cover.
For a copy of LIPCO’s Complaints Resolution Policy, Claims Policy or Conflict of Interests Policy, please call LIPCO at +27 (21) 522 6400, or email the Compliance Officer at WillieV@lipco.co.za.
7. Premium payments
Premiums are charged monthly in advance, and cover endures until the next monthly billing. A grace period of 60 days (if the payment is debited and collected from the main member’s TFG account) or 30 days (if the amount payable for the membership is paid by means of a debit order) is allowed for payment after the due date. If payment is not made by the end of the grace period, cover will end from the due date. If it is a new monthly policy, the grace period will start from the beginning of the second month of the currency of the policy.
All sums insured, amounts and limits reflected in the Product and Foschini credit facility statements of account are inclusive of Value - Added tax.
In terms of a ruling issued by the South African Revenue Service, the policy together with proof of payment of premium constitutes an alternative to a tax invoice, debit note or credit note as contemplated in sections 20(7) and 21(5) of the Value - Added Tax Act 89 of 1991 respectively.
8. Other matters of importance
(a) You must be informed of any material changes to the information referred to in paragraphs 1 and 5.
(b) If the information in paragraphs 1 and 5 was given orally, it must be confirmed in writing within 31 days.
(c) If any complaint to the intermediary or insurer is not resolved to your satisfaction, you may submit the complaint to the Registrar of Short-term Insurance or to the Ombudsman (see 10 and 12 below for contact details of the Ombudsman).
(d) Polygraph or any lie detector test is not obligatory in the event of a claim and the failure thereof may not be the sole reason for repudiating a claim.
(e) The insurer and not the intermediary must give reasons for repudiating your claim.
(f) Your insurer may not cancel your insurance merely by informing your intermediary. There is an obligation to make sure the cancellation notice has been sent to you.
(g) You are entitled to a copy of the Membership Guide free of charge.
Do not sign any blank or partially completed application form.
Complete all forms in ink.
Keep all documents handed to you.
Make a note as to what is said to you.
Don’t be pressurised to buy the product. It is an OPTIONAL product.
Incorrect or non-disclosure by you of relevant facts may influence an insurer on any claims arising from your contract of insurance.
10. Particulars of Short-term Insurance Ombudsman who is available to advise you in the event of claim problems that are not satisfactorily resolved by the insurance intermediary and/or the insurer
P O Box 32334, Braamfontein, 2017
Tel: (011) 726 8900
Fax: (011) 726 5501
11. Particulars of Registrar of Short-term Insurance
Financial Services Board, P O Box 35655, Menlo Park, 0102
Tel: (012) 428 8000
Fax: (012) 347 0221
If any complaint to the Intermediary/FSP or Insurer is not resolved to your satisfaction, you may submit the complaint to the Registrar of Short-term Insurance.
12. Particulars of the FAIS Ombud
P.O. Box 74571, Lynnwood Ridge, 0040
Tel: (012) 470-9080/99
Fax: (012) 012 348 3447
Toll Free no.: 0860 324 766
If your Intermediary/FSP was unable to resolve a complaint about a financial product purchased, varied, replaced or terminated, you may submit the complaint to the FAIS Ombud.
13. Particulars of the Information Regulator
(For personal information related matters)
P.O. Box 31533, Braamfontein, Johannesburg, 2017
Tel: +27- 010- 023- 5200
Cell no.: +27- 082- 746- 4173
15. Name, class or type of policy involved
Short-term personal lines insurance: Legal insurance.
Version: 09 11 2020