“TCF” stands for “Treating Customers Fairly”. As the name suggests, it is industry regulation aimed at ensuring that all financial services providers (FSP’s) treat their customers fairly. TCF comprises six principles, or fairness outcomes.
TFG Insurance fully supports the objectives of TCF and manages its business in a manner that ensures the best possible outcomes for its customers.
If you have been given an extra month to pay your TFG store account due to the COVID19 lockdown, please note that TFG has paid your premium to the insurer of your product(s) on your behalf (if your premium is billed to your store account). This means that your cover under your product(s) for the month of May 2020 will not be affected if you didn't pay your instalment that was due on 1 May 2020! The premium/amount/payment for your product was still billed to your store account as per your product t's and c's.