COVID-19
Treating Customers Fairly
What is TCF?

“TCF” stands for “Treating Customers Fairly”. As the name suggests, it is industry regulation aimed at ensuring that all financial services providers (FSP’s)  treat their customers fairly. TCF comprises six principles, or fairness outcomes. 

These are:

  1. The fair treatment of customers must be central to the FSP’s culture.
  2. Products and services marketed and sold must be designed to meet the identified needs of customers who are targeted accordingly.
  3. Customers must be given clear and relevant information and be kept appropriately informed before, during and after the time of contracting.
  4. Where customers receive advice, the advice must be suitable and must take account of the customer’s circumstances. Note that TFG is not licensed to give advice.
  5. Products must meet performance expectations and services must be related to the products and be of an acceptable standard.
  6. There must be no unreasonable post sale barriers, which may include changing a product, switching providers, submitting a claim or making a complaint.

TFG Insurance fully supports the objectives of TCF and manages its business in a manner that ensures the best possible outcomes for its customers.

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NOTICE TO ALL POLICYHOLDERS AND MEMBERS

If you have been given an extra month to pay your TFG store account due to the COVID19 lockdown, please note that TFG has paid your premium to the insurer of your product(s) on your behalf (if your premium is billed to your store account). This means that your cover under your product(s) for the month of May 2020 will not be affected if you didn't pay your instalment that was due on 1 May 2020! The premium/amount/payment for your product was still billed to your store account as per your product t's and c's.