“TCF” stands for “Treating Customers Fairly”. As the name suggests, it is industry regulation aimed at ensuring that all financial services providers (FSP’s) treat their customers fairly. TCF comprises six principles, or fairness outcomes.
TFG Insurance fully supports the objectives of TCF and manages its business in a manner that ensures the best possible outcomes for its customers.
Please note that this Complaints Resolution Policy relates to complaints regarding
improper or inappropriate intermediary services rendered by FRG or its employees during the insurance marketing and sales process. This policy does not relate to complaints regarding insurance claims.
FAIS also stipulates that before a complainant may submit a complaint to the Ombud, the complainant must first try and resolve the complaint with the FSP (i.e. FRG).
Download our Complaints Procedure here.